A new lineup every week. The same five questions. Answered automatically.
The Attic is a comedy and live music venue in Southampton. Most callers want to know what's on, when doors open and where to park. We built them Laura. She answers all of it, at any hour, without the team touching a phone.
A different lineup every week. The same questions every day.
People will find your phone number more easily than the time of the show they are coming to see. So the phone rings all day with the same five questions, and rings hardest at 8pm, exactly when the team is running a packed room.
Every answer is already on the website. But somebody still has to say it out loud, forty times a week, or the calls go nowhere.
Calls peak on show nights, when nobody can pick up.
The lineup changes weekly, so the answers keep changing too.
Venue hire enquiries, real money, get missed in the noise.
A receptionist that knows the venue inside out.
Doors, parking, the lift question, age policy, tickets, venue hire. Laura answers like someone who has worked there for years.
Answers the five questions, any hour
Doors, times, parking, directions and access. Answered on the spot, day or night.
Points ticket buyers the right way
Tickets are online only, so she explains how to buy and what to bring. Order number and name gets you in the door.
Captures venue hire enquiries
Corporate nights, parties, private gigs. She takes the dates, numbers and details, and the bookings team gets it in minutes.
Keeps her own schedule current
The event listings sync from the website automatically every day. Nobody has to remember to update her.
Opens with the recording notice
Said in the first message of every call. And she never pretends to be a person.
Friday, 7:40pm. The room is full. The phone rings.
Around 40 guests
Caller's details attached, caller copied in
The five questions get answered. The real money enquiries get captured. And it all happens while the show runs.
The switchboard, retired.
Figures from the first month live and the event sync dashboard.
People will find your phone number more easily than the time of the show they're coming to see. That's just how it goes.
The Attic
Live events venue, Southampton
The schedule keeps itself. Laura does the talking.
A show goes on the website
The team lists events exactly as they always have. Nothing extra to do.
The listings sync daily
Every event flows into Laura's knowledge automatically, 152 and counting.
Laura answers the calls
Doors, parking, access, tickets. The five questions, handled at any hour.
The real enquiries land
Venue hire and anything needing action arrives in the bookings inbox, caller copied in.
What venues ask before they sign up.
What does Laura actually do? +
Can she sell tickets on the phone? +
The lineup changes every week. How does she keep up? +
Does she say the call may be recorded? +
What about show nights? +
How much does it cost? +
The show runs itself. So should the phone.
If your phone rings hardest exactly when your team is busiest, we should talk.